The Handsome Hound Dog Grooming will be reopening on Tuesday 19th May.

We have been inundated with grooming requests but feel it is only fair to start with the dogs cancelled back at the beginning of lockdown, then work our way up to date.

Due to operating under the Covid -19 guidelines we are having to reduce the amount of daily booking we can accommodate in order to stay safe. You will be contacted soon. Please bear with us!

Unfortunately, we are unable to take on any new customers until we have cleared the back log of cancelled bookings

To ensure the safety of our staff and customers, the following measures have been implemented.

A new drop off and collection procedure in order to adhere to guidelines set out by the government

All customers will receive a text asking them to read and agree to our drop off/ collection and payment procedures before their grooming appointment.

Your dogs will be bathed immediately on arrival to minimise the risk of cross contamination from your dogs fur

The grooming rooms have been designed to adhere to social distancing measures.

Our staff have passed the ‘Covid – 19 certification for professional pet groomers’

All grooming stations, doors, gates etc will be disinfected between each groom and customers.

PPE will be provided for staff

our Drop off/Collection & Payment Procedures

For the safety of our customers and staff we have introduced some new measures

Please do not enter if you or family are feeling unwell. Strictly one Handsome Hound customer in the shop at a time. Hand sanitiser is available on arrival.

Please ring the doorbell on arrival, step back and wait by The Handsome Hound sign outside the shop for further instructions

Your groomer will ask you to drop your dog in the ‘airlock/double entrance’ to the grooming room and secure your dogs collar to lead provided. Close the airlock door and take your dogs lead, harness and coat with you.

There are 2 doors into the grooming area. PLEASE DO NOT OPEN BOTH DOORS as this will compromise our security measures.

Your groomer will collect your dog from the other side of the airlock straight away

Your dogs collar will be washed in antibacterial solution. It may be damp on pick up!

A collection time will be given to you. We must stress it is essential that you pick up your dogs on time. We cannot have a cross over of customer’s and dogs on the premises.

On collection ring the doorbell and wait outside by The Handsome Hound sign for instructions from your groomer. We will bring your dog into the airlock and secure them ready for collection.

Matting – Most dogs will be well over their regular grooming session and may have become matted during lockdown. You will not be judged or told off but if your dogs has become matted we will have to take the coat short. We will not put your dog through any type of discomfort just so it look nicer! Humanity before vanity!!

Payment

BACS/on line transfer –  we will forward our bank details and grooming fee. Please reference with your dogs name and ensure payment is made prior to your appointment.

CASH – please put the in an envelope, mark your dogs name on the front and it will go straight into our sterilising machine

No card payment at this time

THANK YOU FOR YOUR UNDERSTANDING

We offer a personalised and caring dog grooming service for Balham, Battersea, Brixton, Clapham, Dulwich, Tooting, Wandsworth, Streatham and the surrounding areas.

We are very proud of our exceptional service which is reflected in a high percentage of repeat customers.

ACCREDITATIONS